Texting terms
We talk with customers by text. These terms explain what we text, how you start and stop, and how we handle your number.
The short version. You start the conversation. We text only about your design, measurements, quote and order. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. We never share your number for marketing.
Who's texting
Texts come from Hello Shade at (201) 745-3300. A designer on our team writes every reply.
How you opt in
You opt in by texting us first, for example by tapping "Text a designer" on our website, which opens your phone's Messages app with a prefilled message. Nothing is sent unless you press send.
You can also opt in by giving us your mobile number and asking us to text you about your shades.
What we text
- Replies about your design, fabric choices and measurements
- Your quote and order summary, and a secure payment link when you're ready
- Order updates, such as production and shipping with tracking
- A few follow-ups about the design you asked about
Message frequency varies with your conversation and order. We start new texts only between 9am and 8pm your local time, Monday to Saturday. If you're texting us, we may reply at other times.
We won't send marketing texts (like new fabrics or sales) unless you separately agree to them, for example by replying JOIN when we ask. That's optional and not a condition of buying anything.
Costs
Msg & data rates may apply, depending on your mobile plan. We don't charge for texts.
Stopping texts: STOP
Reply STOP at any time to opt out. Words like stop, quit, end, revoke, opt out, cancel or unsubscribe, or simply asking us to stop, all work. We'll send one text confirming you're unsubscribed, then no more. If you have an open order, we'll keep you posted another way if you give us one. Reply START to opt back in.
Help: HELP
Reply HELP for help, or see our contact page.
Your privacy
We do not sell or share your mobile number or texting consent with third parties or affiliates for marketing purposes. We use your number and messages only to help with your design and order. Our privacy policy has the details, including the service providers that help us send and draft texts.
Other things to know
- Carriers aren't liable for delayed or undelivered messages.
- Never send card numbers by text. We take payment only through a secure payment link.
- We may update these terms; the date at the top shows the latest version.
Buying shades? Our terms of sale apply to orders.