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Terms of sale

Last updated October 27, 2026

Hello Shade makes custom window shades (roller, Roman and zebra), made to measure for your windows and shipped to your door. Shades start at $209 a shade. These terms apply when you buy shades or ask for samples from us ("we," "us"). By paying, you agree to them, and we keep a copy of the version you agreed to with your order.

The short version. Every shade is made to your measurements, so we can't take returns for a change of mind. You pay up front, and shades usually ship in 2 to 4 weeks. We don't install. If a shade arrives damaged or defective, or doesn't match your order, we fix it free. Measure wrong? We'll remake it free: one free remake per shade, within 30 days of delivery, when you measured with our guide and sent us your numbers and photos before ordering.

1. Orders

Every shade is custom-made to the size, fabric, color and options you confirm. Before we take payment, we text you a written summary of each window: room, product, fabric, color, mount and size. Please check it carefully. When you reply YES and pay, that summary is your order. Nothing goes into production until you've done both.

2. Prices and payment

3. Production and shipping

Shades usually ship 2 to 4 weeks after payment, plus time in transit. That estimate is based on our maker's current schedule. If we learn your order will ship later than we told you, we'll tell you right away with a new date and give you the choice to cancel for a full refund.

We'll text you when your shades are being made and when they ship, with tracking.

4. Measuring and our fit guarantee: measure wrong? We'll remake it free.

You measure, we check. You measure your windows using our guided measuring form, which walks you through it step by step. A person on our team checks your numbers and photos and tells you in writing (by text) when they're checked. We save the numbers and photos you sent, with the date.

The fit guarantee: if you measure wrong and a shade doesn't fit your window, we'll remake it free, including shipping to you. One free remake per shade, claimed within 30 days of delivery. The remake can change the size and the mount (inside or outside); it's the same product, fabric and color.

It applies when you measured with our guide and sent us your numbers and photos before ordering. We check every set, and that check is why we can promise it. It doesn't cover:

How to claim: within 30 days of delivery, text us photos of the shade at the window, a tape measure across the shade, and a tape measure across the window.

If the shade doesn't match the checked numbers because we made a mistake entering your order, we fix it free and it doesn't count as your one remake.

You can still buy without sending us numbers and photos, but then there's no fit guarantee.

5. Returns, refunds and cancellations

No returns for change of mind. Because each shade is cut and built to your exact measurements, we can't take it back or refund it if you change your mind about the fabric, color, style or mount after it goes into production. That's why we send samples and check your measurements before you buy.

This doesn't affect your rights if a shade is damaged in shipping, defective, or made differently from your order (section 6), or doesn't fit because of a measuring mistake (section 4). Those are repaired, replaced or remade free.

Cancelling: you can cancel for a full refund until we send your order to production. Text us as soon as possible. Once production starts, we can't cancel because the fabric is already cut for you, except for a shipping delay as described in section 3.

Refunds go back to the card or payment method you used, through Stripe.

6. Shipping damage, defects and wrong items

Damage in shipping: please open your box and check each shade as soon as it arrives, before you install it. If anything arrived damaged, text us photos of the outside of the box, the shipping label and the damage, and keep the packaging until we tell you the claim is closed. We'll send a replacement at no cost; you don't have to wait for the carrier claim. If you see damage on the box at delivery, please note it with the driver if you can.

Defects and wrong items: if a shade has a defect in materials or workmanship, or doesn't match your confirmed order (wrong size, fabric or color compared with the summary you approved), text us photos or a short video. We'll repair or replace it at no cost.

Colors on screens and in photos vary with lighting and display settings. A shade that matches the fabric and color on your order isn't defective because it looks different from how it looked on your screen. Samples show the real color.

7. Samples

Samples are $10 for up to 5 fabrics, shipping included, and we credit the $10 to your shade order, so you can see and feel the real fabrics at your window. One set per household unless we agree otherwise.

8. Installation and safety

We don't install. Install your shades following the instructions that come with them, or have a handyman do it. Keep any cords and chains out of reach of children, follow the warning labels, and don't remove them.

9. Limits on our responsibility

Our responsibility for a shade is limited to repairing, replacing, remaking or refunding it, as set out in these terms. We aren't responsible for delays caused by things outside our control, such as carrier problems, storms or supply shortages, though we'll keep you posted and section 3 still applies. Nothing in these terms limits any rights you have under New Jersey or other applicable law that can't be limited.

10. Texts, privacy and changes

We talk with you about your design and order by text. See our texting terms and privacy policy. We may update these terms; the version you agreed to when you paid applies to your order. These terms are governed by New Jersey law.

11. Contact

Text a designer at (201) 745-3300. More ways to reach us are on our contact page.